FAQS

Orders & Payment
How do I place an order?
Simply browse our products, add your desired toothbrush to the cart, and proceed to checkout. Fill in your shipping information and complete payment.
Can I cancel or change my order?
You may request cancellation or changes within 24 hours of placing your order. Once processed for shipping, we can no longer make modifications.
Shipping & Delivery
Do you offer free shipping?
Yes. All orders qualify for FREE standard shipping with no minimum purchase required.
How long will it take to receive my order?
Orders are processed within 1–3 business days. delivery usually takes 7-15 business days after shipping.
How can I track my package?
Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Products & Usage
Are your toothbrushes suitable for sensitive teeth?
Most xltoothbrush models are designed with soft bristles, making them gentle for sensitive teeth and gums. For specific details, check the product description.
How often should I replace my toothbrush?
For best oral hygiene and effectiveness, we recommend replacing your toothbrush every 3 months or when bristles appear worn.
Are the materials safe?
All our toothbrushes use safe, non-toxic materials that meet daily hygiene standards.
Returns & Refunds
What is your return policy?
We offer a 30-day return period for unused, unopened items in original packaging. For hygienic reasons, opened or used toothbrushes cannot be returned.
What if my item arrives damaged or defective?
If your product is damaged or defective upon delivery, contact us with your order number and photos. We will arrange a full refund or free replacement.
How long do refunds take?
Once we receive and inspect your return, refunds will be processed to your original payment method within 7 days.
Contact & Support
How can I contact customer service?
You can reach our support team by email at service@xltoothbrush.us. We will respond as soon as possible.
Where can I find your shipping and return policies?
Our full Shipping Policy and Return & Refund Policy are available on the website for detailed information.