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- Return Eligibility
30-Day Return Window: You may request a return within 30 calendar days of delivery.
Items must be unused, unopened, in original packaging, and in resalable condition.
Hygiene Exception: For health and safety reasons, opened/used toothbrushes are non-returnable.
- Qualifying Returns
Defective or damaged products upon arrival.
Wrong items shipped.
Unopened, unused products within 30 days (customer’s choice).
- Non-Returnable Items
Opened or used toothbrushes.
Items outside the 30-day window.
Final sale/discounted items (unless defective).
Items damaged by customer misuse.
- Return Process
Email service@xltoothbrush.us with your order number, reason for return, and photos (if damaged/defective).
Send the item back in original packaging; keep tracking.
- Refund & Exchange Terms
Quality issues/wrong items: Full refund + free return shipping; or free exchange..
Refunds are issued to the original payment method within 7 days after inspection.
Exchanges are processed promptly based on stock availability.
- Shipping Responsibility
Defective/damaged/wrong items: We pay return shipping.
Original shipping is non-refundable for non-quality returns.
- Missing/Lost Returns
We are not liable for returns lost in transit without tracking.
Please send returns with tracking and share the number with us.
- Policy Changes
Xltoothbrush reserves the right to update this policy without prior notice. Changes take effect when posted on our website.
- Contact
If you have any questions regarding your order, our products, or our services, please contact our customer service team.
Monday – Friday: 10:00 AM – 6:00 PM
Phone: +86 13382700729
Email: service@xltoothbrush.us
Address: No. 115, Yunhe North Road, Hanjiang District, Yangzhou City
