Terms of Service

  1. Acceptance of Terms
    By accessing, browsing, or placing an order on www.xltoothbrush.us (“the Site”), you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, do not use the Site or services.
  2. Account & User Responsibilities
    You are responsible for maintaining the confidentiality of account login details and for all activities under your account.
    You agree to provide accurate, current, and complete information for orders and account registration.
    You must notify us immediately of unauthorized account use or security breaches.
  3. Orders & Payment
    We reserve the right to refuse or cancel any order for reasons including pricing errors, inventory shortages, or suspected fraud.
    All payments must be made via approved payment methods. Prices are listed in the stated currency and subject to change without notice.
    Full payment is required before order processing.
  4. Product Information
    Product descriptions, images, and specifications are for reference only; we strive for accuracy but do not guarantee error‑free content.
    Oral hygiene products are for personal use only and not intended to replace professional dental advice.
  5. Shipping & Delivery
    All orders enjoy free standard shipping as detailed in our Shipping Policy.
    Delivery times are estimates and not guaranteed; delays due to carrier, customs, weather, or force majeure are not our responsibility.
  6. Returns, Refunds & Hygiene Policy
    Unopened, unused items may be returned within 30 days of delivery.
    For hygiene and health safety, opened or used toothbrushes are non‑returnable.
    Defective or damaged items will be replaced or fully refunded at our cost.
  7. Intellectual Property
    All content on the Site (text, logos, images, trademarks, designs) is the exclusive property of Xltoothbrush and protected by intellectual property laws.
    You may not reproduce, distribute, or use any content without our prior written permission.
  8. Prohibited Uses
    You may not use the Site to:
    Engage in fraudulent, unlawful, or infringing activities.
    Interfere with Site security or functionality.
    Submit false, misleading, or incomplete information.
    Violate the rights of Xltoothbrush or third parties.
  9. Limitation of Liability
    Xltoothbrush is not liable for indirect, incidental, special, or consequential damages arising from use of the Site or products.
    Our total liability is limited to the amount paid for the relevant order.
    We are not liable for product misuse or failure to follow usage instructions.
  10. Privacy
    Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
  11. Modifications to Terms & Services
    We reserve the right to update or modify these Terms at any time. Revised Terms take effect upon posting. Continued use constitutes acceptance of changes.
  12. Governing Law & Disputes
    These Terms are governed by the laws applicable to the jurisdiction of Xltoothbrush. Disputes shall first be resolved through good‑faith negotiation; unresolved disputes may be submitted to the competent courts.
  13. Contact Information
    If you have any questions regarding your order, our products, or our services, please contact our customer service team.
    Monday – Friday: 10:00 AM – 6:00 PM
    Phone: +86 13382700729
    Email: service@xltoothbrush.us
    Address: No. 115, Yunhe North Road, Hanjiang District, Yangzhou City